Simply click on the section that matches your issue:
What should I do if the error message “The call could not be established” appears?
What can I do if my voice recording is not being saved?
If you experience other technical difficulties, please refer to the following article for general tips and troubleshooting guidance for common issues on the yoummday platform:
This article provides useful tips and tricks to help resolve common technical issues you may encounter while using the yoummday platform.
What should I do if the error message “The call could not be established” appears?
If the talent platform shows the message "A call could not be established" when you click the "Start now" button to start the voice recording, this may be due to the following causes:
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In this case, the following icon will appear in the toolbar of your browser (All upcoming screenshots were made in the browser Google Chrome):
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By clicking on the camera icon, the following box will open:
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Click on the "Always allow https://talent.yoummday.com to access your microphone" option and press the "Done" button to save the setting:
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Refresh the page once so that the red “X” in front of the camera icon disappears:
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Then start the voice recording again. The "Manage" button in the bottom left corner also takes you to more detailed settings regarding your microphone usage.
You can also access additional microphone settings by clicking Manage in the pop-up window.
If you have multiple microphones connected to your device, make sure to select the correct one to ensure your audio is captured properly.
If you have selected the Softphone for internet telephony in your account but have not yet installed and configured the required software, it will not be possible to establish a call.
Solution 1
Select the Webphone instead and use it to complete your voice recording successfully.
Since the Webphone is browser-based, no additional software installation is required.
Solution 2
Select the Softphone and click the “i” (information) button.
There you will find:
- The download link for the required software
- All login credentials needed to set up the Softphone
Use this information to install and configure the softphone correctly before attempting to create your voice recording again.
What can I do if my voice recording is not being saved?
Once your voice recording has been successfully saved, a play button will appear to the right of the "Start Recording" button. Click the play button to listen to your saved voice recording again.
Have you completed your voice recording and saved it using the corresponding number on your telephone keypad, but even after several minutes no round playback button appears in your profile?
Try a different browser
Our platform is designed to support as many browsers as possible. However, we have had the best experience with Google Chrome and Microsoft Edge.
Try one of these browsers, record your voice sample again, and check whether the issue is resolved.
Clear your browser cache and cookies
After platform updates, data stored in your browser's cache may become outdated and cause errors.
Therefore, we recommend that you:
- Open your browser's settings.
- Delete all cookies.
- Clear the browser cache.
- Try creating and saving your voice recording again.
If you are using Google Chrome, you can follow Googles guide for clearing browsing data.
Important: When deleting cookies and cache, select the longest available time range to ensure that all outdated data is removed.