In this article you will learn how to solve and avoid error messages when creating a voice recording
What can I do if the message “A call could not be established“ appears during my voice recording?
If the talent platform shows the message "A call could not be established" when you click the "Start now" button to start the voice recording, this may be due to the following causes:
In this case, the following icon will appear in the toolbar of your browser (All upcoming screenshots were made in the browser Google Chrome):
By clicking on the camera icon, the following box will open:
Click on the "Always allow https://talent.yoummday.com to access your microphone" option and press the "Done" button to save the setting:
Refresh the page once so that the red “X” in front of the camera icon disappears: 
Then start the voice recording again. The "Manage" button in the bottom left corner also takes you to more detailed settings regarding your microphone usage.
2. The softphone has been selected for internet telephony, but not yet installed
If you have selected the Softphone for internet telephony in your account, although you have not yet installed and set up the associated software, it will not be possible to connect a call. In this case, select the Webphone as an alternate option to complete a successful voice recording. Since the Webphone is web-based, no additional software is required here.
If you want to test whether your softphone has been set up correctly and is working, the voice recording is a good option. Select the softphone, start your voice recording and check if the call can be established.
What can I do if my voice recording cannot be saved?
Once your voice recording has been successfully saved, a play button will appear to the right of the "Start Recording" button. Click the play button to listen to your saved voice recording again.
You have recorded your voice and saved it using the corresponding digit on the phone keypad, but you do not see a play button in your profile? Then it is possible that you are using a browser with which the yoummday platform does not work smoothly.
Our platform is designed to support as many browsers as possible. However, we made the best experience with Google Chrome or Microsoft Edge (Chromium browser). Choose one of these two browsers, conduct the voice recording again and saving should work.
In addition, updates can cause the data stored in your cookies to become outdated and lead to errors (also in the voice recording). In such a case, it is best to first delete all cookies and the cache via the settings menu of your browser and try again (guide for Google Chrome on how to clear cache).
Check out the following article for general tips and tricks to avoid common technical difficulties with the yoummday platform right from the start:
What do I do in case of technical issues? - FAQ