What is the yoummday webphone and how do I use it? 

 

You can jump directly to the section relevant to you: 

What is the yoummday Webphone?

How do I answer incoming calls with the Webphone? (Step-by-step guide)

How do I transfer a call using the Webphone?

Can I open the Webphone in a separate window?

My project uses a different telephony solution provided by the client. Can I still use the Webphone?

Can I mute a customer or play hold music through the Webphone?

 

 

 

What Is the yoummday Webphone?

Depending on the project, you will either use a telephony solution provided by the client or one provided by us. In the latter case, you can choose between the Webphone and Softphone .

You can switch between these options using the dropdown menu in the top bar at  talent.yoummday.com .

The Webphone is yoummday's built-in telephony solution and is fully integrated into the Talent Platform.

Advantages of the Webphone

• No software installation required
• Works directly in your browser
• Fully web-based telephony
• Compatible with most modern browsers
• Supports Windows, macOS, and Linux

For the best experience, we recommend using Google Chrome or Microsoft Edge, although the Webphone should work with most browsers.

 

 

How Do I Answer Incoming Calls with the Webphone? (Step-by-Step Guide)

If you are active in an inbound project, you can use the Webphone to receive incoming calls.

1.  Log in to https://talent.yoummday.com ein.

2.  Select Webphone from the dropdown menu at the top of the page. 

3. Make sure your browser settings allow the website to access your microphone. 
   

4.  Check your Active Contracts and ensure the inbound project you want to work on is active. If it is paused, click the hand icon to reactivate it.  

5.  Verify that incoming calls are not paused globally. If necessary, reactivate them using the pause button in the top bar next to the dropdown menu. 

    

6.  When a customer is assigned to you, click the green "Answer Call" button. 
   

7. Follow your client's instructions for handling the call.

   In most projects, the telephony interface contains at least part of a call guide or script.

8. Click the red "End Call" button when the conversation is finished.  

9.  Save and close the call pop-up window. 

10.  Wait for the next incoming call. 

 

 

How Do I Transfer a Call Using the Webphone?

Call transfers are only possible if they have been configured by the client for the project.

Important Notes

• Free transfers to arbitrary phone numbers are not possible.
• During project training, you will be informed whether transfers are available in your project.

If transfers are enabled:

1. Open the call interface.
2. Locate the list of available transfer destinations.
3. Click the "*" (asterisk) symbol.
4. Select the appropriate transfer number.

You will then be connected to the colleague or their queue while the customer hears hold music.

Completing the Transfer

If you wish to fully hand over the call, simply hang up after the transfer has been connected.

Always ensure that a full transfer is actually desired before disconnecting.

Retrieving the Caller

If you wish to bring the caller back to your line, click the "#" symbol.

 

Can I Open the Webphone in a Separate Window?

Yes.

If you work with multiple monitors and applications, opening the Webphone in its own window can help keep your workspace organized.

To Open the Webphone in a Separate Window

1. In the top bar, click the second icon next to the dropdown menu.
2. The icon looks like a square with an arrow pointing to the upper-right corner.
   
   

      3. A pop-up window will open.

You can use all Webphone functions within this window just as you would inside the platform.

This allows you to:

• Keep the Webphone visible on a separate monitor
• Avoid switching between browser tabs
• Answer incoming calls directly in the dedicated window

 

 

My Project Uses a Different Telephony Solution Provided by the Client. Can I Still Use the Webphone?

Unfortunately, not for that project.

The choice of telephony software is always determined by the client.

Common reasons include:

• Better integration with the client's CRM system
• Existing telephony infrastructure already in use
• Client preference for their own software environment

You will learn how to use the client's telephony solution during your project training.

 

Can I Mute a Customer or Play Hold Music Through the Webphone?

No.

Currently, the Webphone does not provide the ability to:

• Mute a customer during a call
• Play hold music during a regular call

Exception

The only exception is during a call transfer, when the caller will automatically hear hold music while you establish the connection.

We are working on enhancing these capabilities in future versions of the Webphone.