---
title: What should I do if I experience general technical problems on the platform?
description: Here you can find out what to do in case of common technical difficulties with the yoummday platform
---

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# What should I do if I experience general technical problems on the platform?

## Is the platform, or parts of it, not working as expected? This article provides common troubleshooting steps for technical issues on the yoummday platform. In many cases, technical problems originate on the user's side. Since you work from home, we are not always able to assist directly.

OIn many cases, technical problems originate on the user's side. Since you work from home, we are not always able to assist directly.

**Therefore, before contacting us, please always check all the points listed below.**

**Our go-to tip:** Clear your cookies and cache for the entire saved time period. Many issues can be resolved immediately by doing this.

[What should I do if the yoummday platform is slow? (Performance issues)](https://helpdesk.yoummday.com/en/knowledge/what-do-i-do-in-case-of-technical-issues-faq#performance)

[What should I do if the platform keeps logging me out, navigation no longer works properly, or buttons cannot be clicked? (Display and general functionality issues)](https://helpdesk.yoummday.com/en/knowledge/what-do-i-do-in-case-of-technical-issues-faq#display)

[What should I do if I have specific problems with telephony, shift planning, login, or client applications (e.g., Citrix)? (Specific functionality issues)](https://helpdesk.yoummday.com/en/knowledge/what-do-i-do-in-case-of-technical-issues-faq#specific)

[Nothing helped. What should I do now?](https://helpdesk.yoummday.com/en/knowledge/what-do-i-do-in-case-of-technical-issues-faq#nothing)

 

### What should I do if the yoummday platform is slow? (Performance issues)

Df you are experiencing loading or performance issues, check the following:

- Internet speed
- System resources (CPU/RAM usage)

Start by running a [speedtest](https://helpdesk.yoummday.com/knowledge/wie-%C3%BCberpr%C3%BCfe-ich-meine-verbindungsgeschwindigkeit?hsLang=en), to determine the quality of your internet connection. If your connection is too slow, contact your internet service provider to resolve the issue.

**Use a wired LAN connection instead of Wi-Fi: Wireless networks can be unstable due to environmental factors and may not consistently provide the performance required for working on our platform, especially for telephony.**

If your internet connection is not causing the problem, check whether your computer's CPU and memory are heavily utilized. Closing unnecessary browser tabs, windows, or applications can often help.

 

### What should I do if the platform keeps logging me out, navigation no longer works properly, or buttons cannot be clicked? (Display and general functionality issues)

From time to time, platform updates can make locally stored website data outdated, causing errors.  
  
**If you experience any of the issues above, first clear all cookies and browser cache through your browser's settings menu.**  
Make sure to select the longest available time range (usually "All time") and then try again.

You may be surprised how often this simple step resolves the issue.

**Not sure how to clear cache and cookies?** Support articles are available for: Links [Google Chrome](https://support.google.com/chrome/answer/2392709?hl=de&ref_topic=7438325&sjid=1182109067095278347-EU#zippy=%2Ceinzelne-elemente-l%C3%B6schen) and [Microsoft Edge](https://support.microsoft.com/de-de/microsoft-edge/anzeigen-und-l%C3%B6schen-des-browserverlaufs-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4).

You can also search online for terms such as "cookies," "cache," or "clear browsing data."

Additional points to check:

- Browser-related issues
- Installed browser add-ons/extensions
- Missing website permissions
- Firewalls and antivirus software

Our platform is designed to support a variety of browsers, but users generally have the best experience with Google Chrome and Microsoft Edge.

If problems still occur in those browsers, check whether you have browser extensions enabled, such as ad blockers or tracking blockers (e.g., Ghostery, AdBlock Plus, uBlock Origin). These can interfere with website functionality and cause errors.

Also ensure that all required website permissions are granted, such as:

- Microphone access
- Notifications
- Cookies

Finally, verify that firewalls or antivirus software are not blocking access to the website. This issue is more common when using antivirus solutions other than the default Microsoft Defender.

 

### What should I do if I have specific problems with telephony, shift planning, login, or client applications (e.g., Citrix)? (Specific functionality issues)

For specific platform-related issues, visit the [System](https://helpdesk.yoummday.com/en/knowledge/system?hsLang=en) section of our knowledge base.

There are dedicated troubleshooting articles for many common issues, including:

- [Telephony problems](https://helpdesk.yoummday.com/en/knowledge/system#:~:text=technical%20issues%3F%20%E2%80%93%20FAQ-,Phone%20system,-What%20is%20the)
- [Login difficulties](https://helpdesk.yoummday.com/en/knowledge/system#:~:text=%E2%96%BC-,Login,-I%20no%20longer)
- [Challenges with edYOUcation](https://helpdesk.yoummday.com/en/knowledge/system#:~:text=I%20solve%20this%3F-,edYoucation,-How%20do%20I)
- [IGEL stick issues](https://helpdesk.yoummday.com/en/knowledge/system#:~:text=I%20use%20it%3F-,IGEL,-Where%20can%20I)
- [Security Checker problems](https://helpdesk.yoummday.com/en/knowledge/system?hsLang=en)

If you encounter problems with client systems, please contact your project's internal disruption/support chat. If none exists, reach out to your Talent coordinator or project contact.

 

### Nothing helped. What should I do now?

If you are already working on a project and the technical issues relate to a client's systems, only your **project-specific** contacts can assist you.

You are unsure who is responsible, have not received a satisfactory response, or the issue concerns a yoummday application itself, [connect with Talent Support.](https://helpdesk.yoummday.com/en/knowledge/what-is-the-talent-support?hsLang=en)  
We will help find a solution or forward your request to the appropriate person.

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