What is Talent Support and how can I contact it?
Do you have questions or problems with the platform? We’re here to help!
Click on the section that is relevant to you:
What topics can Talent Support help me with?
What topics is Support not responsible for?
Who is Talent Support?
We are your direct point of contact at yoummday. Talent Support was introduced in response to repeated requests from talents who wanted a dedicated contact person to help with challenges on the platform, including matters outside of projects.
Our support team consists of experienced talents who are happy to assist you with general matters related to working on the platform.
How can I contact support?
By Phone
You can reach our agents at:
+4989 - 1222 32 1222
Support is available Monday to Friday:
- 08:00 AM – 12:00 PM (CET)
- 12:30 PM – 04:30 PM (CET)
In Writing
You can also contact us at any time through the following channels:
Support Chat
-
The support chat can help solve some issues directly and, if needed, assist you in creating a support ticket. This allows us to understand your issue immediately and, in some cases, resolve it without opening a ticket.
-
You can find the chat on Talenplatform by clicking the question mark icon in the top-right corner.
-
For more information, see the article:
- "What is the Talent Support Chatbot and how do I use it?"".
Contact Form
-
The contact form is available even if you do not currently have access to the platform.
-
You can find it on contact form by clicking “Contact” at the bottom of the website.
-
If you need to send large file attachments, you can also contact us directly by email at:
Whenever possible, always contact us using the email address you used to register. This helps us identify your account and process your request more quickly.
All responses will be sent by email.
What topics can Talent Support help me with?
-
Talent Support can assist with:
- General questions about yoummday and the platform
- Account registration and setup
- First steps after registration up to onboarding
- Onboarding procedures and onboarding-related issues
- Next steps after onboarding and completing your profile
- The project application process and application tips
- Questions about specific project applications
- Receiving and handling complaints
- Non-binding suggestions for improving your profile
- Setting up the yoummday app
- Configuring and resetting two-factor authentication (2FA)
- General questions about payouts
- Reporting platform bugs
You can also find helpful articles on many of these topics in our Knowledge Base.
What topics is Support not responsible for?
-
Project-Specific Issues
This includes:
- Telephony or calling system disruptions (troubleshooting)
- Problems with project-specific systems
- Issues involving project hardware
- VPN or Citrix problems
- Shift scheduling issues
Since Talent Support does not have access to these systems, please contact your Team Leader (TTL) or your project contact person directly.
-
Tax and self-employment questions
Due to legal regulations in Germany, we are not permitted to provide tax advice.Info freelance
Please contact:
- A qualified tax advisor, or
- Your local tax office
-
Account suspensions
If your account has been suspended, Talent Support cannot assist with this matter.
You will receive an email from the Legal Department at the email address registered on your account.
-
4. Account soft locks
If your account has been subject to a soft lock that restricts certain functions, please submit the requested statement that appears in your account (marked in red).
The Legal Department will review it and contact you as soon as possible, usually on the next business day.
-
5. GDPR and data protection questions
For all data protection inquiries under the GDPR, please contact:
directly by email.