The telephone talent support is your direct line to our support. It was introduced by popular demand to provide a direct contact person who can assist you with challenges on the platform. In our talent hotline, experienced talents work in our talent hotline who are happy to assist you with all general matters related to your work on the platform. You can reach our talents in the talent hotline using the telephone number
+4989 - 1222 32 1222
from Monday to Friday from 8 a.m. to 5 p.m. (CET) and on Saturdays from 10 a.m. to 2 p.m., as well as on public holidays from 10 a.m. to 3 p.m. (CET).
What topics can they help you with?
- General questions about yoummday and the platform
- Registration and setup of your account
- Initial steps after registration
- Steps to onboarding
- Conducting onboarding
- Issues during onboarding
- Next steps after onboarding
- Completing your profile
- Applying for projects
- Process of applying for projects and tips for project applications
- Non-binding suggestions for improving your profile
- Setting up the yoummday app
- Setting up two-factor authentication
- Resetting two-factor authentication
- General information about payouts
Unfortunately, the talent hotline cannot assist you with the following topics:
- All project-specific issues, such as disruptions in telephony, project-specific systems (issues with provided hardware in individual projects, VPN, Citrix, etc.), and problems with shift planning (as we have no insight or access here). Please contact your TTL or project contact person directly for these matters. They will be happy to assist you directly.
- Tax-related questions, as we are not allowed to provide tax advice due to the laws here in Germany. Please contact a tax consultant or the local tax office for assistance.
- Legal questions regarding your self-employment, as we are not allowed to provide legal advice.
- Account lockouts (you will receive an email from our legal department to the registered email address promptly).
- Soft locks on your account, where your account is restricted (you will find the request for a brief statement marked in red in your account – please submit this, and the legal department will contact you as soon as possible on the next working day).
- Data protection questions concerning GDPR (please contact datenschutz@yoummday.com via email for assistance)."