In this article, we explain why your account may be blocked and how you can have it unblocked.
What types of blocking are there?
- Softlock - here you have access to the account but cannot make calls and cannot see your finances and other areas
- Hardlock - here you no longer have access to the account
1. Softlock - you can still access your account but cannot make calls and cannot see your finances or other areas with personal data
Why will I be blocked in this case?
The softlock is used to protect your data (so that no one can view your finances or make changes to your account), to protect customer data and to protect access to the projects. In this case, the system has detected that someone has logged into the account from a country that is not stored as a work or billing address.
What can I do if I can access my account but cannot make a phone call?
In this case, our legal department has sent you a request to make a statement in your account. You will see it directly after logging in. It is marked in red. Please submit this statement so that our colleagues from the legal department can unblock you again after checking. Please use Google Chrome or Microsoft Edge to avoid technical problems.
2. Hardlock - You can no longer access your account
What can I do if I can no longer access my account and am completely blocked?
There are usually legal reasons for such a block. Your account may also have been blocked to protect your data. In this case, please inform your contact person/team leader in the project. If you have not received an email from our legal department, please send an email to legal@yoummday.com.
I have only forgotten my password or my password is not accepted
Please use the password reset function with Google Chrome or Microsoft Edge. You will then receive an email to reset your password in your email account. Please also check your spam / junk mail folder here.
Please find more information here:
I forgot my password – what should I do now?
If you have not logged in for more than a year, your account has been deleted from the system. In this case, you have not replied to the email sent to you by the system after one year of inactivity. In this case, we would be pleased if you would simply create a new account, as the old account cannot be reactivated.