You can delete your account whenever you want to in the account settings. When doing so, you should keep a few things in mind to prevent any issues popping up.
What reasons could I have to delete my account?
Of course you can delete your account whenever you want to without having to justify yourself. There can be several reasons for why you might want to do so. Here are the three most common reasons:
- Termination of collaboration: In most cases, you delete your account because you no longer want to use the platform. Remember: The account itself costs nothing! So if you only want to take a break for a few months, you are welcome to keep the account as it is. This will also save you the trouble of having to go through the onboarding again.
- Errors when creating the account: If you made a mistake when registering, it may also be necessary for you to create a new account. This includes an incorrect billing country, accidental creation of multiple accounts or if yoummday was recommended to you and you did not use the referral link to create your account.
- Permanent move to a new (billing) country: If you move to another country and your billing location changes, you will also need to create a new account. Unfortunately, the system does not allow you to change the billing country retrospectively. Please always make sure that your billing data is correct! If you are already working in a project, approach your team lead as soon as possible to ensure a smooth changeover.
If you want to create a new account later on, keep in mind that the terms and conditions that apply to you may differ from the previous terms and conditions depending on your country and registration date! It does not matter when and for which country you created your previous account.
What should I be mindful about when I want to delete my account?
If you are involved in a project, we recommend informing your team lead in advance. Depending on the size of the project, it may be necessary to find a replacement for you. The earlier you announce your upcoming project exit, the easier the subsequent process will be for everyone involved! If you are only creating a new account and plan to continue working with your current client, clarify this with your team lead early on.
When you delete your account, all your data will also be irretrievably deleted. If there are documents that you would like to keep, please download them in beforehand (e.g. your credit notes in the finance section).
For the same reason, you should always wait for the next payout if you still have outstanding amounts in your finances. A punctual payout to the regular payout date is easier for us, if we still have access to the required bank details in your account. Please note that the minimum amount for a SEPA direct debit is 5 EUR and 50 EUR for other transfer methods (especially international transfers). This is the only way we can ensure that any transfer fees incurred can be covered (we cannot influence these fees and the exact amount cannot be predicted by us, as it also depends on your banking institute).
All accounts linked to your yoummday account (Rocket.Chat, edyoucation) will also be deleted when the account is deleted.
Where can I find the button to delete the account?
To can find the button in your account settings. To access them, click on your profile picture in the upper right hand corner --> go to account --> select account settings:
The button is located relatively high up, directly below the password change. You confirm the deletion request by entering your password. You will then be logged out immediately.
Are there other ways to have my account deleted?
If you have, for example, lost access to your account and are unable to delete it by yourself, we we are happy to help you. Simply send us an e-mail at datenschutz@yoummday.com and describe your request there. Please use the e-mail address that you've currently linked with your account to contact us. Our colleagues will then ensure that your account and the data stored there are deleted properly.