--- title: How exactly does my onboarding manager contact me at the scheduled time? description: This article will show you how your onboarding manager and you will contact each other for an onboarding or address verification appointment. --- [Skip to content](https://helpdesk.yoummday.com/en/knowledge/how-exactly-does-my-onboarding-manager-contact-me-at-the-scheduled-time#main-content) - [English](https://helpdesk.yoummday.com/en/knowledge/how-exactly-does-my-onboarding-manager-contact-me-at-the-scheduled-time) - [Deutsch](https://helpdesk.yoummday.com/knowledge/wie-nimmt-mein-onboarding-manager-zum-vereinbarten-termin-genau-kontakt-mit-mir-auf) English Show submenu for translations [![Header Knowledge Base 3](https://helpdesk.yoummday.com/hs-fs/hubfs/Header%20Knowledge%20Base%203.png?width=3488&height=517&name=Header%20Knowledge%20Base%203.png)](https://helpdesk.yoummday.com/en/knowledge?hsLang=en) Open main navigation Close main navigation - - [English](https://helpdesk.yoummday.com/en/knowledge/how-exactly-does-my-onboarding-manager-contact-me-at-the-scheduled-time) - [Deutsch](https://helpdesk.yoummday.com/knowledge/wie-nimmt-mein-onboarding-manager-zum-vereinbarten-termin-genau-kontakt-mit-mir-auf) English Show submenu for translations - [Support Chat](https://talent.yoummday.com/supportchat) [Support Chat](https://talent.yoummday.com/supportchat) Talentsupport Hotline +49 89 1222 3212 22 || Monday - Friday: 8am - 12pm / 12:30pm - 4:30pm (CET) (except german holidays) - There are no suggestions because the search field is empty. 1. [Talent Support Helpdesk](https://helpdesk.yoummday.com/en/knowledge?hsLang=en) 2. [Registration & Setup](https://helpdesk.yoummday.com/en/knowledge/registration-setup?hsLang=en) 3. [Sign-Up Process](https://helpdesk.yoummday.com/en/knowledge/registration-setup?hsLang=en#sign-up-process) # How exactly does my onboarding manager contact me at the scheduled time? ## This article will show you how your onboarding manager and you will contact each other for an onboarding or address verification appointment. If your appointment for an onboarding or [address verification](https://helpdesk.yoummday.com/en/knowledge/how-to-book-an-appointment-for-address-verification?hsLang=en) is already booked, log in to your [talent profile](https://talent.yoummday.com/) a few minutes before the scheduled appointment. The conversation will take place via Microsoft Teams. The button to join can be found in the last step of the onboarding process, “Your onboarding call” and for address verifications in your account under “Address(es).” It will be activated 30 minutes before your appointment. Please use Google Chrome or Microsoft Edge on your PC or laptop to avoid technical problems. Remember to allow Teams access to your webcam and microphone. If there are **technical issues** during an onboarding call and no call can be established, your onboarding manager will contact you via your [internal mailbox](https://talent.yoummday.com/mailbox) or by phone using the number you provided. Please make sure to enter an active phone number in your profile where you can be reached! You can also carry out the typical [troubleshooting steps for Microsoft Teams](https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-welcome) in the meantime. In many cases, it helps to check the required permissions and clear your cache and cookies. When clearing cookies, make sure to select the time range **"All Time"**, then reload the page afterward. If you find yourself waiting for a long time and the onboarding manager does not contact you, please check the time zone of your appointment. ![](https://helpdesk.yoummday.com/hs-fs/hubfs/image-png-Aug-13-2026-05-26-27-6484-AM.png?width=503&height=63&name=image-png-Aug-13-2026-05-26-27-6484-AM.png) If you have any questions, you can of course contact our Talent Support at any time. 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