What features does yoummday platform provide?

Projects: List of created inbound and outbound projects.

Workforce: Features for talent recruiting and management.

Monitoring: Live transmission of calls. Ability to listen in to talent/customer.

Shift Planning: Scheduling shifts on a daily and weekly basis.

Quality Assurance: Creation of checklists for quality assurance.

Call Recordings: Calls are recorded from the talent's perspective.

Statistics: Live statistics and reporting.

Finance: Account statements and invoice histories