In this article we will show you how our support chatbot can help you finding your way around the yoummday platform.
We at Talent Support want you to find your way around the platform and get help quickly if you have specific, general concerns. For this purpose, we have developed our chatbot, which supports you in your work.
You can access it from your talent dashboard by clicking on the speech bubble icon at the top right:
Please select your language first. We offer support in English and German:
Next, you will find a general link to our talent knowledge base. We have written many articles about how to use the platform and yoummday processes. It is always useful to take a look, maybe this will answer your question:
If this does not solve your query, you can submit a ticket to Talent Support, please click on the corresponding button:
A few queries follow, in which you are asked to specify more precisely what your request is about. Here you select, among other things, a problem category and give us additional information for faster processing (e.g. browser / operating system for technical difficulties, names / talent IDs for specific requests for referrals).
After specifying your inquiry you will be asked to enter your email address. Please choose only the email address you use to log in to the yoummday platform (e.g. not an email address you get from the client in a project, etc.). Please enter this information and confirm with the Enter key or click on the Send button:
After this, enter your request to Talent Support. Please make sure that you send the message directly by pressing the Enter key. Therefore, please write your message as continuous text without line breaks and as concretely as possible. Press the Enter key or click on the Send button only at the end:
Our Talent Support will now receive your request and will contact you by email as soon as possible. The chat will be closed automatically. However, you can start it again by clicking on the corresponding text below:
We are still working on making the chatbot even easier to use. However, we are working on a solution with our development team.