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My location is not being transmitted correctly by the yoummday app - how can I solve this?

In this article, we will show you a few best practice solutions on how location submission works successfully

 Would you like to verify your location in the yoummday app, but your detected position is too far away from your registered work address? Let's take a look at why this can happen and what you can do about it. 

 

In most cases, one of the recommended steps below is enough to solve the issue. The order (1 through 7) indicates the sequence in which we recommend testing them.

Complete one step at a time and check whether your location is detected correctly. If not, proceed to the next step

  1. Make sure you are actually at the correct location (a verified work address):
    GPS tracking is quite precise, so it is not enough to be merely near the verified work location.
    If you started the location verification from somewhere else, simply try again from the correct address.
  2. Switch your phone to mobile data:
    Many phones have difficulty determining the correct location when connected to Wi-Fi. Turn off Wi-Fi or switch to mobile data and try again.
  3. Enable location accuracy on your smartphone:
    Location accuracy helps your device determine your position more precisely. Open your phone's settings and search for "Location Accuracy" to enable it.
  4. Step outside for a moment:
    Going outdoors can help eliminate potential sources of interference. Do not move too far from the building. Standing by an open window may also help.
  5. Open Google Maps and calibrate your location:
    Open Google Maps on your smartphone and allow location access if you haven't already done so.
    Tap the blue dot that represents your current location. This opens "My Location" and provides a "Calibrate" option. Tap it and follow the instructions.
  6. Book another address verification appointment:
    Our Onboarding Team is happy to help if the issue persists despite the steps above.
    Update your address in your yoummday account and book a new address verification appointment. During the call, an Onboarding Manager will review your situation and determine how they can assist you.
  7. Submit a ticket to Talent Support:
    Visit Talent Support Chat
    There, you can open a support request. Our Talent Support team will review your case and get back to you with a proposed solution. Please make sure to describe your situation in detail in the form:
    • What exactly is the problem?
    • What steps have you already taken to try to resolve it?