In this article you will learn how to turn off telephony during breaks / after your shift
When you take a break or end your shift, you don't want to receive any more calls during that time. With a simple click, you can prevent customers from being assigned to you.
Click on the following button in the telephony section at the top of your talent dashboard:
The button will change color to yellow and our phone system will no longer transfer calls to you:
To reactivate the phone, simply click the same button again and you can continue working.