Have you ever wondered what Outbound means? Or what exactly the Webphone is? No problem. Here you'll find explanations of the most frequently used terms and abbreviations on the platform.
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Customer Service / Customer Care
Onboarding
Onboarding Manager
Operations Manager (OM)
Outbound
Talent
Talent Support
Ticket
Talent Team Lead (TTL)
VAT ID (VAT Identification Number)
B2B
Short for Business-to-Business. This describes business models in which a company primarily or exclusively sells products or services to other businesses rather than private individuals.
A typical example is a manufacturing company whose products are sold only to other businesses.
B2C
Short for Business-to-Consumer. This refers to business models in which a company primarily or exclusively sells products or services directly to private consumers.
A typical example is a retail supermarket.
Billing Address
The address from which a business or individual issues invoices.
Your billing address may differ from your work address.
Important: The country of your billing address cannot be changed afterward. If you need to change the billing country, you must create a new account.
Customer Service / Customer Care
Activities aimed at assisting customers before, during, or after the purchase of a product or service.
One important outcome of good customer service is customer satisfaction.
Dashboard
A dashboard is a user interface that brings together the most important information and controls related to a task.
After completing onboarding and signing in to yoummday, you will access the Talent Dashboard, where you can manage projects, telephony, and your finances.
Gross Amount
A gross amount is the amount before any applicable deductions are made. In many countries, retail prices already include VAT and are therefore displayed as gross prices.
Inbound
Means incoming.
Inbound refers to telephone work where customers initiate the call rather than being actively contacted.
A classic example is a customer service hotline.
Incentive
An incentive is a bonus or reward system designed to encourage and recognize strong performance within a project.
Not every project offers incentive programs.
Lead
A lead is a potential sales opportunity.
In sales environments, leads may include inquiries submitted by prospective customers through a website or other channels.
Microsoft Teams
A communication and collaboration platform that allows users to chat, make calls, hold meetings, and share information.
Some clients use Microsoft Teams for day-to-day communication or project updates.
Net Amount
Derived from the Italian word netto ("pure" or "unmixed").
A net amount is the value before taxes or VAT are added.
Onboarding
Refers to the introductory process during which a person learns the essential information about a system, company, or task.
At yoummday, the onboarding appointment is an initial meeting in which you and an Onboarding Manager review important documents and verify your address details.
Completing onboarding is required before you can apply for projects.
Onboarding Manager
A member of the onboarding team who reviews your documents and verifies that all required information is available before you begin using the platform.
Operations Manager (OM):
An Operations Manager is a person who oversees operational processes within a project on behalf of a client.
Outbound
Means outgoing.
Outbound refers to telephone work where customers are contacted by agents, rather than calling themselves.
A common example is lead-based sales, where interested customers submit inquiries and are then contacted by sales representatives.
Sales
Refers to all business activities related to selling goods or services.
Examples include introductory sales calls, consultations, and commercial negotiations.
Slack
Slack is a communication platform used by some projects for collaboration, internal communication, and announcements.
Softphone
A software-based telephone application that supports the SIP protocol.
You may choose to use a Softphone instead of the yoummday Webphone if desired.
Talent
The term used by yoummday to refer to freelancers on the platform.
Why not simply call everyone freelancers? Because we appreciate that you bring your talents and expertise to our clients.
Talent Support
The Talent Support team is a dedicated department at yoummday that assists freelancers with questions and platform-related issues.
You can contact Talent Support via:
https://talent.yoummday.com/supportchat
Ticket
A ticket is a support request submitted through the help function or support chat.
When you submit a request, the entire communication and documentation of your issue is recorded as a ticket.
Talent Team Lead (TTL)
A Talent Team Lead is a project-based supervisor or subject-matter contact person working on behalf of a client.
TTLs often provide professional guidance and project-related support.
VAT ID (VAT Identification Number)
A tax identification number used by businesses within the European Union for VAT purposes.
Most talents with a business address within the EU require a VAT ID.
Important: A VAT ID is not the same as a domestic tax number.
Payout
Refers to the fee or remuneration you receive from a client for services provided.
In telephony projects, payouts are often calculated based on seconds, minutes, or hours worked. In written-content projects, compensation may be paid as a fixed amount per completed and approved task.
During the negotiation phase, you should discuss the applicable payout model directly with the client.
VPN
Short for Virtual Private Network.
A VPN enables secure access to systems and resources through an intermediary network connection.
Some clients require VPN access to securely connect to their internal systems.
Webphone
The Webphone is yoummday's proprietary telephony solution.
It allows you to answer incoming customer calls and, where applicable, initiate calls to customers directly through the platform.
The Webphone is available from every page of your Talent Dashboard and can be found in the top center area of the screen.
Work Address
Refers to the location from which you perform your work. As a freelancer, you decide where you provide your services. You may store multiple work addresses in your Talent account. Your work address may differ from your billing address, but it does not have to.
Worktype
Refers to the type of project being offered.
Examples include:
- Outbound Sales (sales projects where customers are contacted)
- Inbound Customer Service (service projects where customers call in)
yoummday (ymmd)
A shortened form of "you made my day", pronounced "yoom-day."
That's us, and we're happy to have you with us. 😊