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Can I automatically answer calls on the Talent Platform?

In this article, we explain how automatic call answering works on the yoummday Talent Platform.

Have you ever wondered why you need to manually accept every incoming call when using the Webphone? If you'd rather skip this extra click, you can simply enable automatic call answering on the platform.

  1.  In the top bar, click the first button directly next to the dropdown menu, identified by a telephone handset and arrow icon. 

  2.  The button will turn green, indicating that the feature has been activated. 

  3.  Assigned customer calls will now be connected automatically, allowing you to speak with customers immediately without manually accepting each call. 
     This can save valuable time and help you support more customers efficiently. 

Once automatic call answering is enabled, calls will be connected immediately.

Make sure that you are always ready to take calls while this feature is active.

It is also recommended to check with your project team whether the use of automatic call answering is allowed, recommended, or discouraged for your specific project.