Description of the different features in the menu bar on the management platform.
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Projects: List of created inbound and outbound projects. |
Workforce: Features for talent recruiting and management. |
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Monitoring: Live transmission of calls. Ability to listen in to talent/customer. |
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Shift Planning: Scheduling shifts on a daily and weekly basis. |
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Quality Assurance: Creation of checklists for quality assurance. |
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Call Recordings: Calls are recorded from the talent's perspective. |
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Statistics: Live statistics and reporting. |
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Finance: Account statements and invoice histories |
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More: Talent earnings, notifications, monitoring permissions, fees. |