What features does the telephony solution from yoummday offer?

Get a full-featured telephony solution included at no extra cost: Our main features for your business are free!

Our telephony solution is built on custom solutions based on open-source software (FreeSWITCH). Here are some of the main features of our telephony:

1. Triple Redundancy for Maximum Availability: Our platform ensures high availability through triple redundancy to reliably handle calls even during failures.

2. Handling of Thousands of Simultaneous Calls: Capable of processing thousands of simultaneous calls, making it ideal for businesses with high call volumes.

3. Dynamic Least-Cost Routing: Supports dynamic least-cost routing to minimize outgoing call costs by using various SIP trunks.

4. Handling of Over 10 Million Calls Per Year: Able to handle over 10 million calls per year for various incoming, outgoing, and dialer projects.

5. LIFO & FIFO Queues: Supports both Last-In-First-Out (LIFO) and First-In-First-Out (FIFO) queues for efficient call management.

6. Voicemail Detection: Features voicemail detection to differentiate and handle voicemails from actual calls accordingly.

7. IVR Functionality for Common Use Cases: Provides Interactive Voice Response (IVR) functionality for common use cases such as call forwarding and callback services.

8. Predictive Dialer with Dynamic Dialing Option: Includes a predictive dialer with a dynamic dialing option to optimize the number of dropped calls and improve the efficiency of outbound calls.

9. Comprehensive Call Detail Record (CDR) Generation: Generates extensive Call Detail Records (CDRs) for detailed call analysis.

10. Skill-Based Routing: Enables skill-based routing where calls are assigned based on the skills and knowledge of available agents.

11. Holiday/Time-Based Routing: Supports holiday or time-based routing where calls are assigned based on holidays or specific times.

12. Line Prioritization: Allows prioritization of lines to ensure important calls are prioritized and handled quickly.

13. Statistics such as AHT/SL for Optimized Performance.

14. Custom Absence Announcements and Queue Music for Individual Customer Interactions.

Overall, our telephony solution offers a variety of features and capabilities tailored to the needs of businesses with high call volumes and complex call forwarding scenarios. By leveraging open-source technology, redundant architecture, and extensive analysis capabilities, businesses can ensure reliable and efficient communication with their customers.