How should payment for training be structured?

Fair compensation demonstrates that the client values and appreciates the efforts and dedication of the talents towards their training.

Training talents during the onboarding phase is a crucial aspect of investing in talent. This investment in collaboration is mutually beneficial.

It's essential for them to acquire the necessary knowledge and skills to effectively perform in their role.

Well-structured training can assist talents in becoming familiar with various aspects of the process, including customer communication, handling difficult situations, and using technology and systems.

It's important to note that training talents during the onboarding phase requires time and resources.

Therefore, it's appropriate for this time to be adequately compensated. Compensation can be divided, with a portion provided immediately and another portion, for example, after a month of collaboration. Hourly compensation during the training phase has proven effective.

Fair compensation demonstrates that the client values and appreciates the efforts and commitment of talents towards their training.

This can also help talents feel valued and supported, positively impacting their motivation and productivity.

In summary, training call center agents during the onboarding phase is a critical step in developing their skills and talents. Adequate compensation for this training can enhance talents' motivation and commitment and ultimately improve the quality of their work.