How do you determine the right and crucial information to include in a job description or project overview for talents?

To attract the most suitable talents for your job posting, a precise job description is essential.

A meaningful and targeted job description is crucial to attract suitable talents for your job on the yoummday platform. It's important to avoid generic content and instead provide specific information that gives talents a clear insight into the requirements and expectations of the job. This article provides guidance on how to create an effective job description and avoid generic content.

1. Specific Job Title and Summary:

• Clear and impactful job title
• Highlighting unique features and requirements
• Include Important Details like EU Citizenship or Location Preferences
• Make the job more appealing by sharing specifics about training and the upcoming project team, including details on when, how, and for how long the training will take place.

2.  Specific Overview of Duties and Responsibilities:

• Detailed Breakdown of Specific Tasks and Responsibilities
• Avoiding Broad or Generic Statements
• Clearly outlining how talent will engage with customers, the communication channels they'll use, and the goals they are expected to achieve.
• Specification of Work Methods (Outbound, Inbound, Email Handling, Chatbot, etc.)
• Defining KPIs to measure talent performance, such as Conversion Rate, AHT, CSAT, Revenue, FCR, etc.

3.  Essential Skills and Qualifications:

• Listing specific skills, knowledge, and experiences (proficiency in negotiation techniques, industry-specific knowledge, etc.)
• Emphasis on expertise in particular CRM systems, language proficiency, and soft skills such as empathy and problem-solving abilities.

4.  Conditions and Requirements for Remote Work:

• Clarification of Technical Requirements (equipment, internet speed, operating system, smartphone, etc.)
• Establishment of availabilities during specific work hours and days (weekends, 24-hour hotline, etc.)
• Specification of communication platforms for effective collaboration (Skype, MS Teams, Discord, Slack, etc.)

5.  Special Benefits and Extra Perks:

• Emphasizing unique advantages and additional benefits
• Noting compensation for training and performance-based bonuses

Conclusion:

Crafting a thoughtful and focused job description is key to attracting the right talent for your job.

Below is an example of how your job listing could appear.