The shift schedule helps both employers and Talents better plan their work schedules.
A good shift schedule in customer service or sales offers the following benefits:- Improved customer service by aligning the schedule with forecasts.
- Optimal use of talents to avoid bottlenecks.
- Increased employee satisfaction and motivation.
- Optimization by avoiding idle time and overcapacity.
- Flexibility to handle demand through targeted planning.
A good shift schedule ensures smooth operations, satisfied customers, and motivated employees.
Here's how to create a shift schedule in your project:
- Select your project from the Projects menu where you want to create a shift schedule.
- Click on the "Create Shift Schedule" button.
- In the pop-up window, you can either create a new shift schedule or select an existing one.
- Click on "Save" to create your shift schedule.
After creating the shift schedule, it's necessary to input the specific shifts. You can define these flexibly and change them anytime.