Assigning contact status and contact labels on yoummday: The guide for newcomers

To keep track of your outbound customer contacts on the yoummday platform, you can assign an appropriate contact status or label at the end of each contact.

Step 1: Project Overview and Contact List:

You can start by selecting the contact list you'd like to assign a label in the project overview. This forms the starting point for the entire process.

1. Go to the "Conversation Guide & Call Log" menu: You will find all important information about your customer conversations here.
2. Scroll down: Move down the page to access additional settings.

Step 3: Finding the "Contact Status" Setting:

In the settings, locate the section labeled "Contact Status." This is the area where you can assign contact labels.

Step 4: Assigning Contact Status:

1. Assign a Label: Use the "Label" field to choose an appropriate contact label.
2. Associate Conversation Outcome: Select the corresponding "Conversation Outcome" that aligns with the assigned label.
3. Add the Label: Click on the "+" symbol to add the label to your contact.

Some examples:

With these simple steps, you can effectively organize your outbound customer contacts on yoummday and effortlessly assign them the appropriate contact labels. This allows you to have a clearer overview and better management of your customer conversations.