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How do I achieve a "compliant" status in the Security Check? (Troubleshooting)

In this article, you'll find tips and tricks to help you achieve a "compliant" status.

 Looking for more general information? Check out: What is the Security Checker?

Do you have general questions about the Security Checker? Then take a look here:FAQ Security Checker

 Are you experiencing technical issues downloading or running the Security Checker? Then take a look here: What can I do if downloading or running the Security Checker does not work? (Troubleshooting)

 The goal of the check is for every listed item to be green. 

 Only then will your Security Status be displayed as "compliant". 

This article refers specifically to the Microsoft Defender antivirus solution. If you use a different antivirus product, please consult the documentation provided by that vendor. 

 If you plan to install and use a separate antivirus solution, we recommend not purchasing Kaspersky Antivirus. Since the sale of Kaspersky products has been prohibited in the United States, this could conflict with future customer requirements.

What can I do if my last compliance report is not OK or outdated?

What can I do if my antivirus status is not OK or outdated?

What can I do if my antivirus signatures are not OK or outdated?

What can I do if my operating system updates are not OK or outdated?

What can I do if my last quick scan is not OK or outdated? 

What can I do if my system is secure but the Security Check still fails? 

 

What can I do if my last compliance report is not OK or outdated?

The check must be performed at least every 48 hours. Once this period has passed, your status will automatically change to non-compliant.

Download the file if you have not already done so.

 Search for the file named "SecCheck". 

  1. Double-click the file to open and start it.
  2. Click "Send".
  3. Optional: Enable automatic submission.

 We recommend enabling automatic submission immediately after the first launch. This saves time and helps ensure you do not forget the regular report submission. 

 Do not rename the file after downloading it! If you have downloaded it again, remove any number appended to the file name so it can be correctly associated with your account. 

 

What can I do if my antivirus status is not OK or outdated? 

 Verify that Microsoft Defender is enabled: 

  1. Open the Start Menu or press the Windows key and search for "Virus & threat protection".
               
  2.  Under "Virus & threat protection settings", click "Manage settings". 

  3. Make sure the Real-time protection switch is turned On. 

What can I do if my antivirus signatures are not OK or outdated? 

 Update your Microsoft Defender signatures: 
  1.  Open the Start Menu or press the Windows key and search for "Virus & threat protection". 

  2.  Click "Protection updates". 
  3. Click "Check for updates".
  4.  Wait until the update process has completed successfully. 

 

What can I do if my operating system updates are not OK or outdated? 

Check whether your system is fully updated and install any pending updates: 

  1. Click the Start button or press the Windows key and search for "Check for updates". 


  2.  Click "Check for updates". 
  3.  If updates are available, they will be downloaded and installed automatically. 
  4.  Restart your PC to complete the installation. 

 Want to review your update history? You can do so from the same screen by selecting "View update history". Updates are categorized into feature updates, quality updates, and driver updates. 

 

What can I do if my last quick scan is not OK or outdated? 

Führe einen "Quickscan" bzw. eine "Schnellüberprüfung" durch:

  1.  Open the Start Menu or press the Windows key and search for "Virus & threat protection". 
  2.  Click the "Quick scan" button. 
  3.  Alternatively, click Scan options, select Quick scan, and then click Scan now. 

 

What can I do if my system is secure but the Security Check still fails? 

First, make sure that all requirements for a "compliant" status are actually met.

If everything appears correct and the Security Check still fails, create a ticket via the Talent Support Chat.

The support team will investigate whether the issue is related to the Security Checker itself.

  • If it is a Security Checker issue, the ticket will be forwarded to the internal IT or development team.
  • If not, the support team will help you achieve compliant status.