In the “Active Contracts” section, you will find all projects for which you currently have an active contract. If you do not have an active contract yet, this section will remain empty.
Each contract is displayed as a separate project card. There, you can see information such as:
- The project and customer name
- The project type (for example, Inbound)
- Your current status and available actions (such as Pause / Activate)
- Additional contract details via the information (i) icon
Additional Information for Inbound Projects
For inbound projects, you may also see live queue information, such as:
- Whether callers are currently waiting in the queue
- The total amount of time callers have been waiting in the queue
XP Level Ranking
The section may also display the XP Level Ranking within the project. Here, you can see:
- Your current level
- Your ranking within the project
- How your performance compares with other talents
Important Note
The information displayed may vary from project to project, as not all clients use the yoummday platform in the same way.
If a client does not use the platform for telephony, you can usually find the missing information in the client’s own software system.