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What should I do, if my payout has not been received?

In this article, you'll learn about the most common reasons why a payment may be delayed or fail to arrive.

If you have not received a payout of your compensation, there may be several possible causes. Depending on what is displayed on the platform, you can perform different checks. 

Jump to the section that matches your situation:

Is an outgoing payment visible in Finance?

Is no outgoing payment visible in Finance?

Is there an outgoing payment followed by a returned incoming amount?

 

Is an outgoing payment visible in finance? 

f the payment was only recently initiated, we kindly ask for your patience.

1. Processing times

  • SEPA transfers usually arrive within 1 to 2 business days.
  • SWIFT transfers may take significantly longer because banking processing times outside the EU are often not regulated by law. In some cases, delivery can take up to two weeks.

Unfortunately, we have no influence over bank processing times.

2. Payment in transit for more than one week

If the payment has been in transit for more than one week, you may contact Talent Support.

We can request a confirmation of the transfer details from the responsible department.

3. Payment missing for more than 60 Days

If the payment has been outstanding for 60 days or more, we can initiate a formal payment investigation through our bank.

  • The associated costs will be covered by us.
  • Please note that such an investigation can only be started after the 60-day period has passed.

Important

A replacement payout can only be initiated once the original payment has been returned to us by the banking system.

When this happens, the returned amount will automatically appear as an incoming transaction in your Finance overview and will be included in your next scheduled payout together with your future earnings.

 

Is no outgoing payment visible in finance? 

In some cases, it may take up to two days for an outgoing payment to appear in your Finance records.

This delay is caused by the technical interface between our platform and our banking provider.

Good News

This does not negatively affect your payout. Provided that all other requirements have been met, your funds may still be on their way.

Please check the following requirements

  1. Was the amount credited during a previous month?
  2. Has the corresponding invoice/credit note document been generated?
  3. Has the minimum payout threshold been reached?
    • €5 for SEPA transfers
    • €50 for SWIFT transfers
  4. Did you enable automatic payouts no later than the day before the payout date and leave them enabled throughout the payout process?
  5. Did you provide correct banking information no later than the day before the payout date?

Only when all of these conditions are met can a successful payout be guaranteed.

 

Automatic payout suspended

If the platform indicates that automatic payouts have been blocked by yoummday and you do not know why, please contact Talent Support for assistance.

 

 

 

Is there an outgoing payment followed by a returned incoming amount?

If you see an outgoing payment followed later by an incoming transaction of the same amount, all payout requirements had been met, but an issue occurred during the transfer process.

Check your banking information

Please verify that:

  • Your bank account details are entered correctly.
  • The information in your account matches your actual banking information exactly.
  • Your bank accepts incoming transfers in the currency being paid.

We always use the banking information exactly as it is entered in your account.

What happens next?

The returned amount will automatically be included with your next month's earnings and paid out on the next scheduled payout date.

As long as:

  • Automatic payouts remain enabled, and
  • Any incorrect banking information has been corrected,

there is no further action required on your part.

Earlier payouts are not possible

Unfortunately, the returned amount cannot be paid out before the next scheduled payout cycle.

For additional guidance, please refer to the article:

How do I add my bank account details?

 Important: Supported currencies

Depending on the project, compensation may be paid in either:

  • Euro (EUR), or
  • US Dollar (USD)

You can usually identify the payout currency:

  • In the project listing before applying,
  • In your account transactions while working on the project, or
  • In the corresponding credit note/invoice document.

Please Make Sure, your bank must be able to accept incoming transfers in the project's payout currency. Failure to do so may result in the payment being returned and delayed until the next payout cycle.