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What should I do if I cannot complete my edYOUcation course?

In this article, we explain how to continue with your course if you are unable to complete it or unlock the next piece of content.

If you cannot complete your course or access the next section, first review all content you have already completed.

We need to distinguish between two course formats:

  1. Soft Skills Courses from the course catalog
  2. Project Courses

 


 1. Soft Skills Courses

Our soft skills courses usually contain only one learning unit, known as a learning package.

As you work through the package, you will see a chapter structure in the menu on the left.


 All chapters must have a checkmark. Only then is the learning package considered completed and displayed as 100% complete in edYOUcation (in your "My Courses" overview). 

 

 

 

2.   Project Courses

Project courses consist of multiple tiles, each containing learning content.

You can track your progress directly on these tiles:

  • Once you have completed all content within a tile, a green checkmark will appear.
  • If you have completed only some of the content, or none at all, you will see a progress indicator instead.

 You can also view your overall course progress above the tiles on the right-hand side. 



As with soft skills courses, the overall progress is also displayed in your "My Courses" overview. 

Still Unable to Proceed?

If you are still unable to continue:

  • Contact your Trainer or Team Leader (TTL).
  • If you are not yet active in a project, please contact Talent Support for assistance.