--- title: Reliable customer service with freelance talents - is that even possible? description: Reliable customer service with freelance talents - is that even possible? --- [Skip to content](https://helpdesk.yoummday.com/en/help-center/reliable-customer-service-with-freelance-talents-is-that-even-possible#main-content) English Show submenu for translations ![yoummday logo white-300 (1).png\]](https://helpdesk.yoummday.com/hs-fs/hubfs/yoummday%20logo%20white-300%20(1).png?height=16&name=yoummday%20logo%20white-300%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Login](https://manage.yoummday.com/) [Login](https://manage.yoummday.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [yoummday Help-Center](https://helpdesk.yoummday.com/en/help-center?hsLang=en) 2. [First Steps](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en) # Reliable customer service with freelance talents - is that even possible? Yes! Our Workforce Management model is based on attractive incentives, competition and performance, not on compulsion and precarious employment. For one thing, our talents can earn much more than at a physical contact centre, and for another we refer them to projects that are a good fit to their skills profiles. In return we expect performance and customer focus. With our managed service, we make use of our years of experience in remote team management, which enables us to assemble teams that are capable, committed and reliable.  - [Frequently Asked Questions (FAQs)](https://helpdesk.yoummday.com/en/help-center/frequently-asked-questions-faqs?hsLang=en#main-content) - [Export Call Notes](https://helpdesk.yoummday.com/en/help-center/frequently-asked-questions-faqs?hsLang=en#export-call-notes) - [Permanent Employees](https://helpdesk.yoummday.com/en/help-center/frequently-asked-questions-faqs?hsLang=en#permanent-employees) - [edYOUcation](https://helpdesk.yoummday.com/en/help-center/edyoucation?hsLang=en) - [First Steps](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en#main-content) - [Manage contact status](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en#manage-contact-status) - [Finance](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en#finance) - [Talent Topics](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en#talent-topics) - [Date protection & Contracting](https://helpdesk.yoummday.com/en/help-center/first-steps?hsLang=en#date-protection-contracting) - [General](https://helpdesk.yoummday.com/en/help-center/general?hsLang=en) - [Integrations](https://helpdesk.yoummday.com/en/help-center/integrations?hsLang=en#main-content) - [HubSpot](https://helpdesk.yoummday.com/en/help-center/integrations?hsLang=en#hubspot) - [Settings](https://helpdesk.yoummday.com/en/help-center/settings?hsLang=en) - [Talents](https://helpdesk.yoummday.com/en/help-center/talents?hsLang=en#main-content) - [Call Processing](https://helpdesk.yoummday.com/en/help-center/talents?hsLang=en#call-processing) - [Talent Help Center](https://helpdesk.yoummday.com/en/help-center/talent-help-center?hsLang=en) - [Contact List](https://helpdesk.yoummday.com/en/help-center/contact-list?hsLang=en#main-content) - [Contact View](https://helpdesk.yoummday.com/en/help-center/contact-list?hsLang=en#contact-view) - [Scheduling](https://helpdesk.yoummday.com/en/help-center/scheduling?hsLang=en#main-content) - [Create a schedule](https://helpdesk.yoummday.com/en/help-center/scheduling?hsLang=en#create-a-schedule) - [Contacting yoummday](https://helpdesk.yoummday.com/en/help-center/contacting-yoummday?hsLang=en) - [Help for Selfservice Customers](https://helpdesk.yoummday.com/en/help-center/help-for-selfservice-customers?hsLang=en) [![Chill listening crop-3](https://helpdesk.yoummday.com/hs-fs/hubfs/yoummday%20logo%20black-300-2.png?width=158&height=27&name=yoummday%20logo%20black-300-2.png "Chill listening crop-3")](https://www.yoummday.com/) yoummday Help-Center Copyright © 2026, Yoummday GmbH