Reliable customer service with freelance talents - is that even possible?

Yes! Our Workforce Management model is based on attractive incentives, competition and performance, not on compulsion and precarious employment. For one thing, our talents can earn much more than at a physical contact centre, and for another we refer them to projects that are a good fit to their skills profiles. In return we expect performance and customer focus. With our managed service, we make use of our years of experience in remote team management, which enables us to assemble teams that are capable, committed and reliable.